How to Correct a Teammate’s Product Claim Without Humiliating Them
Correct an unsupported product claim by testing the source, writing a truthful replacement, repairing the customer record, and preserving the teammate.
When a Customer Asks a Product Question You Can’t Answer
Record the exact question, use a source that can answer it, and return with the limits intact. Unknowns and professional boundaries belong in honest product education.
What Makes a Network Marketing Testimonial Ethical?
Use a five-part review to decide whether a network marketing testimonial is real, supported, properly bounded, and clear about material connections.